Claims Support
Thank you for allowing Pro Movers Inc. to handle your moving needs. If you need to submit a moving claim, please follow the instructions below so our team can review your request properly.
To check the status of an existing claim, call Pro Movers Inc. at any time.
Claim Instructions
Thank you for allowing Pro Movers Inc. to handle your moving needs. We strive to provide excellent customer service and a stress free moving experience.
One of our main goals is to move everything that you have safely and without causing any loss or damage. But we all know that unfortunate things can sometimes happen. Should you encounter such a situation, don’t worry, we are always here to help you.
In order to submit a claim, you need to follow instructions that are set by FMCSA, the Federal Motor Carrier Safety Administration.
Prepare a claim letter and send it via certified mail to:
Pro Movers Inc
N. Grove St.
Anaheim, CA 92806
Please include the following in your claim letter:
Important: Please do not dispose of or repair your items, as all damaged items are subject to an inspection prior to us receiving your claim.
As soon as we receive your claim, we will acknowledge it and have a claims adjuster contact you as soon as possible.
To check the status of your existing claim, you can call us at any time at (714) 331-6556.
After reaching an agreement with a customer on how to settle a claim, we will either pay for the damaged items based on the type of valuation the customer chose originally, replace the item with a similar item, or repair the damaged item if possible.
After review, claim settlement may include one of the following options:
We always give our customers options so that any claim can be resolved to our customer’s satisfaction. Keep in mind that there are limitations on what is covered, so please make sure you read your “Moving Agreement” carefully before signing it.
Before You Send
Before mailing your claim, review this checklist to make sure your claim package includes the key information needed for review.
Include the date of your move, origin address, destination address, and the name of the job foreman.
Include a copy of your bill of lading if available, plus any receipts, documents, or written records that relate to your claim.
List each damaged item separately, describe the damage clearly, and attach photos of the damaged item or items.
Do not dispose of, alter, or repair damaged items before inspection. Items may need to be reviewed as part of the claim process.
Claim Status
If you already submitted a claim and need a status update, call Pro Movers Inc. and our team will help you with the next step.
To check the status of your existing claim, call us at any time.
Service Areas
Pro Movers Inc. serves Orange County first, with moving support across Los Angeles, Riverside, San Bernardino, and San Diego counties.
Our core service areas include Orange County, Los Angeles County, Riverside County, San Bernardino County, and San Diego County.
Common service areas include Irvine, Newport Beach, Costa Mesa, Huntington Beach, Anaheim, Santa Ana, Tustin, Mission Viejo, Laguna Niguel, Lake Forest, Fullerton, Orange, Yorba Linda, San Clemente, Dana Point, Los Angeles, Long Beach, Riverside, Corona, San Bernardino, Rancho Cucamonga, Oceanside, Carlsbad, and San Diego.
FAQ
Below are common questions about submitting a claim to Pro Movers Inc.
Prepare a written claim letter and send it via certified mail to Pro Movers Inc. Include your move details, damaged item list, description of damages, supporting documents, photos, full name, and mailing address.
No. Please do not dispose of or repair damaged items because damaged items may be subject to inspection before the claim is reviewed.
Include your bill of lading if you have it, receipts, documents related to the claim, photos, move date, origin, destination, and foreman name.
You can call Pro Movers Inc. at (714) 331-6556 to check the status of your existing claim.
After review and agreement, claims may be resolved through payment, replacement with a similar item, or repair when possible.
Yes. Coverage can depend on the valuation selected and the terms of the Moving Agreement. Please read your Moving Agreement carefully before signing it.
Claims Assistance
If you need help understanding the claim process or checking the status of an existing claim, contact Pro Movers Inc. directly.
